This Privacy Policy explains how Ware Commercial collects, uses and protects personal information when you visit our website, contact us, or use our commercial property services.
Ware Commercial is a commercial property agency. We are responsible for the personal information we collect through this website and through enquiries made to us.
If you have any questions about this policy or how your information is handled, please contact us using the details on our Contact page.
We collect information you choose to give us, such as your name, email address, telephone number, company or business details, preferred contact methods, enquiry message, property requirements, valuation requests and any other information you include when contacting us.
We may also keep records of correspondence and information needed to manage property enquiries, viewings, instructions, valuations, sales, purchases and related professional services.
Like most websites, our hosting, security and anti-spam systems may process limited technical information such as IP address, browser type, device information, referral source, request time and pages visited. We use this to keep the site reliable, secure and working properly.
We use personal information to respond to enquiries, provide property details, arrange viewings, discuss valuations or instructions, support buying and selling activity, and manage ongoing client or applicant relationships.
We may also use information to keep appropriate business records, meet legal or regulatory obligations, improve our services, prevent misuse of the website, and protect the security of our systems.
Where you ask to receive updates, or where it is otherwise permitted, we may send relevant property, market or service information. You can opt out of non-essential marketing communications at any time.
We process personal information where it is necessary to take steps before entering into a contract, perform a contract, comply with legal obligations, or pursue legitimate business interests in a fair and proportionate way.
Our legitimate interests include responding to enquiries, marketing relevant services to business contacts where permitted, keeping records, improving our services, preventing fraud and maintaining website security.
Where consent is required, for example for certain types of marketing or optional technologies, we will ask for it separately and you can withdraw it at any time.
We do not sell personal information. We only share it where there is a proper reason to do so.
This may include sharing information with trusted service providers, professional advisers, property portals, solicitors, lenders, surveyors, IT, hosting, email, security or anti-spam providers, or with legal and regulatory bodies where required.
Where third parties process information for us, we expect them to handle it securely and only for the purpose agreed.
Our aim is to avoid cookies unless they are needed. We do not use advertising cookies, remarketing pixels or analytics cookies on this website.
For ordinary page browsing, the website is not designed to set cookies. The contact form uses Cloudflare Turnstile to help prevent spam, and Cloudflare may use cookies or similar storage where needed for security checks, bot protection or service reliability.
You can read more in our Cookie Policy.
We keep personal information only for as long as necessary for the purpose it was collected, including to respond to enquiries, manage instructions or transactions, maintain business records, resolve disputes, meet legal obligations and protect our legitimate interests.
Retention periods vary depending on the type of information, the nature of the relationship and any legal or professional requirements that apply.
We use reasonable administrative, technical and organisational safeguards to protect information from unauthorised access, loss, misuse or disclosure.
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to certain processing of your personal information, request portability where relevant, and withdraw consent where processing is based on consent.
To exercise your rights or raise a concern, please contact us via the details on our Contact page. We may need to verify your identity before actioning a request.
You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information has been handled, although we would appreciate the opportunity to resolve any concern first.
We may update this policy from time to time so it continues to reflect how the website and our services operate.
This page was last updated on 18 June 2026.